WD External Hard Drive not Showing Up on Mac
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In the fast-paced digital era, data loss can be a significant setback for individuals and businesses alike. When faced with a malfunctioning external hard drive, PITS Global Data Recovery Services received a case involving a WD My Passport for Mac with connectivity issues. This blog post outlines the steps undertaken by our experienced engineers to recover the valuable data stored on the drive.

Initial Assesment

Upon receiving the case, our team started the evaluation by reviewing the external WD drive in our advanced lab. 

Our engineers carefully examined the external hard drive, paying close attention to the loose connector reported by the customer. A loose connector can lead to poor electrical connections, which results in a non-functioning drive and data inaccessibility.

In this case, the client’s inability to access the data identified severe damage. Our team communicated regularly with the customer throughout the evaluation, keeping him informed about the progress and findings. 

Closely reviewing the device, our technicians noticed an affected PCB, which should have been replaced. As a result of the initial evaluation, our team decided to replace the PCB to estimate further steps.

Replacing the PCB

At PITS Global Data Recovery Services, we possess an extensive donor-part database, enabling us to source suitable replacements for faulty components. Leveraging this resource, our skilled technicians searched for a compatible replacement PCB that integrates with the external hard drive.

Choosing the right donor PCB is a detailed process, as it involves considering various factors such as compatibility and encryption capabilities. 

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Our technicians matched the specifications of the faulty PCB to proceed with the data extraction process. One important aspect to note: replacing the printed circuit board does not exempt us from the hardware encryption. There may be access to the data after replacing the board, but it will be in encrypted form. 

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Connectivity Evaluation

After successfully replacing the PCB, our engineers encountered a problem that is common with loose USB connectors – a clicking sound coming from the external hard drive. This clicking sound served as a clear indication of further internal problems that needed to be addressed promptly.

A clicking sound coming from the drive is a sign of the failure of the magnetic heads. Our experienced team employed a combination of specialized tools and advanced diagnostic techniques to analyze the drive’s internal components. They inspected the magnetic heads using the high-precision microscope to estimate the level of damage that had occurred.

Our thorough analysis was conducted in a controlled environment within ISO Certified Class 10 Cleanroom. This environment ensured the highest level of cleanliness and minimized the risk of damage during the examination process. 

As a result of the deeper evaluation, our engineers noted the issues with the block of magnetic heads. This problem could be solved by replacing the damaged components with compatible ones, which our technicians started to work on. 

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Addressing Broken Magnetic Heads

To ensure the highest level of precision and minimize the risk of further damage, our technicians carried out the necessary repairs within our state-of-the-art ISO Certified Class 10 Cleanroom environment. By working in this cleanroom, our team minimized the risk of contaminants, such as dust particles, interfering with the delicate repair process.

Repairing the broken block of magnetic heads requires a combination of expertise and specialized tools. Our technicians removed the damaged magnetic heads while taking necessary precautions to avoid additional harm to the drive’s internal components. They ensured the replacement heads were correctly installed and aligned to operate smoothly within the further data extraction process.

Data Recovery from Encrypted WD Drive

With the external hard drive in a functional state, our team shifted their focus to the primary objective: recovering the data. 

Data recovery from an encrypted drive requires a comprehensive understanding of encryption algorithms and decryption techniques. Our professionals, equipped with extensive knowledge and experience in data recovery, developed a specialized method specifically tailored to decrypt data.

In this case, encryption occurred after replacing the original PCB, as removing the original board prevented the standard encryption/decryption procedure. 

WD External Hard Drive Recovery

To solve the data inaccessibility issue, our engineers decrypted the drive and restored access to the data stored in its sectors. For this, our professionals applied their specialized method, which involved advanced decryption algorithms and proprietary tools.

By leveraging their extensive knowledge and expertise, our engineers successfully finalized the recovery process. They decrypted the drive and restored data from it in a usable format. This approach ensured the integrity and completeness of the recovered music files.

Results of the Data Recovery

By the end of the recovery process, our team scheduled a verification session with the client. At the requested time, a customer connected to the session and reviewed all the restored files. He approved the recovered data and expressed his gratitude to our professionals. 

The successful data recovery achieved by our skilled engineers at PITS stands as a testament to their unwavering commitment, expertise, and proficiency in the field. After a comprehensive process, we were able to recover 98% of the files stored on the client’s external hard drive.

Our team’s attention to detail, adherence to industry best practices, and utilization of specialized techniques were instrumental in achieving such results.

At PITS Global Data Recovery Services, we understand the importance of our client’s data and its significance. We treat every case with the utmost care, respecting the confidentiality and value of the information entrusted to us. 

By choosing PITS Global Data Recovery Services, clients can have peace of mind knowing that their valuable information is in capable hands. If you are facing the same data loss situation on your external hard drive, do not hesitate and get in touch with us today.

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