PITS Global Data Recovery provides various data recovery services for all data loss scenarios. At least all our customers asked a single question about our services. We summarized all these questions and prepared the most frequently asked questions together with their answers for you. You can find our customers’ most common questions about data recovery services.

Data Recovery FAQ

  • How does the data recovery process work?

    The data recovery process starts with a standard evaluation process. Our data recovery specialists will examine failed data storage media to understand the damage level and the recoverability of your data. After the evaluation process, you will receive a detailed technical evaluation result, service quote, and estimated service duration.

    We will need your confirmation to proceed with the data recovery services. If you do not accept the service quote for any reason, we will return your device to you.

    If you accept the service quote, at this time, we will not request payment. Our engineers will recover your critical data in a certified clean room and arrange a remote file verification session to verify the results. You will be able to see and open your files. After ensuring that we recover your files, you will make a payment and receive a copy of your valuable data in a brand new hard disk drive.

  • How can I provide safe shipping for my device?

    Data storage devices have very fragile and sensitive systems, mainly when a failure occurs. Hence, it is essential to provide your media with maximum safety. So when you send your device to one of our facilities, you should be sure that your package is packed tight and protected against electrostatic discharge (ESD). Also, make sure to use a sturdy cardboard box. If the storage is packed as mentioned above, then you can rest assured that it is safe.

  • What is the average turnaround duration for data recovery services?

    We offer economy, standard, priority, and emergency data recovery service plans to our customers. The main difference between these service plans is the duration of the recovery process. See below the average data recovery duration for each service plan:

    1. Economy Service - 3-4 weeks

    2. Standard Service - 1-2 weeks

    3. Priority Service - 3-5 days

    4. Emergency Service - 24-48 hours

  • How much does the data recovery service cost?

    We do not offer fixed-rate data recovery services. Many factors are affecting the cost of data recovery services. Some of them are:

    1. service plans - how fast you want to receive your data, estimated engineer time required for a case
    2. the cost of spare parts needed for the recovery process
    3. the size of the recovered data
    4. encryption applied to the customer data
    5. other technical challenges

    We offer a risk-free evaluation and safe shipping services to know the resources required to recover your case successfully. Afterward, we can accurately provide a service quote based on actual costs.

  • How will you deliver my data to me?

    Once you verify the recovered data and make a payment, we will deliver your data either in a brand new hard drive or upload data to a secure cloud to share a link to download the data.

    Generally, we keep a copy of your data in our servers for up to 2 weeks to ensure you receive the data successfully before destroying the copy from our servers. Once you receive a copy of your data, you should notify us about successful delivery. Then, we will immediately annul your data stored on our servers.

  • What is your data recovery success rate?

    We maintain a 99% success rate from data storage devices that were not tampered with by any other data recovery company or individuals.

    All our engineers are experienced and certified in data recovery services. Our data recovery labs have the latest precision microscope, data recovery tools, and ISO Certified Class 10 Cleanroom facilities, which help deliver the maximum data recovery results.

  • What types of devices can your data recovery service handle?

    Our data recovery service can handle a wide range of devices, including hard drives (HDDs), solid-state drives (SSDs), USB drives, memory cards, and various types of RAID systems.

  • Can you recover data from physically damaged devices?

    Yes, our skilled technicians have experience recovering data from devices that have sustained physical damage, such as water, fire, or impact damage. The extent of data recovery depends on the severity of the damage and the specific device. It's crucial to consult with our specialists to assess the situation and determine the best course of action.

  • What if my data cannot be recovered?

    While we strive to achieve the highest success rate possible, there are instances where data recovery may not be possible. In such cases, we will inform you of the situation and discuss any possible alternatives. If we cannot recover your data, you will not be charged for the service.

  • Do you offer any guarantees for your data recovery service?

    We stand behind the quality of our work and offer a "No Data, No Charge" guarantee. If we are unable to recover your data, you will not be charged for the service. Additionally, we provide a free evaluation to assess the likelihood of successful data recovery before starting the process.

Our Customers' Testimonials
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Data Recovery Reviews
Average rating 4.9
This company is rated 4.9 out of 5.0 based on 6215 review(s)
Avatar of Matthew Leal
Matthew Leal
Apr 18, 2024
My data was successfully recovered! I'm so happy with this service. Emma was an excellent customer service rep and helped me through the account verification process with ease. Thanks so much!
Apr 18, 2024
To be honest, I am super happy and satisfied with the delivered service by PITS Global. I have met so many people and read reviews of many others with their amazing experience at PITS. Firstly, I had ... a nice chat with my account manager, John, before shipping them the device. He even sent me a prepaid shipping label for my 4TB WD blue HDD)) Happy to say, I shipped then the device very next day and waited for ny evaluation results. So after 3 days, they sent me an email with the quote and a whole explanation of my hdd’s problem, so I can have a better understanding of their service. The pricing was fair and I decided to move with the standard procedure. Fast forward, after couple days, I got a call from Filip for the verification session. The final results were not what I expected because PITS could get ALL of my data without a missing file. These folks are the real professionals in their field and I am super blessed that I had a chance to work with them. High five for excellent results!)
(Read More)
Apr 17, 2024
My data was fully recovered, I am very pleased
Avatar of Iorvor Daniel
Iorvor Daniel
Apr 17, 2024
Huge thanks to Eric and all of the engineers that work at PITS. These guys could recover 2TB of my data from corrupted Seagate HDD. Before shipping them my device, I had a talk with many other ... companies but the PITS grabbed my attention, so we moved forward with them. They truly ARE the professionals!
(Read More)
Avatar of Kimberly Zamora
Kimberly Zamora
Apr 16, 2024
I have been using my brother's 2TB WD HDD for a while but last month when It was connected to my laptop, we had a power surge which affected the device. I knew that he will be furious if he finds out, ... so I needed to move quick. A whilee ago, I already had a talk with PITS but never used them, so I believe this was the time. I explained them the situation, shipped the device, approved the recovery process and just waited, just waited.....But thankfully within only few days, Filip called me that they recovered everything, so it's time for a verification session. I jumped on my computer, had to see all of the files like nothing happened to the drive and approved the same second. Thanks to PITS, my brother never found out, so I am incredibly thankful for the job they have done
(Read More)
Doug Kellogg
Apr 16, 2024
During a routine system update, our office’s 24TB RAID 6 array with operational data experienced a catastrophic failure. Thankfully, PITS Global Data Recovery in Los Angeles was recommended by a ... fellow technician. We had a good talk with Eric and moved forward to the recovery process after receiving our evaluation results. I personally was in constant in touch with them because of my stressful situation but they were incredibly professional and never let me down during any of our calls. I am putting 5 stars for their communication and another 5 stars for the successful recovery of the data. Losing this data could have definitely disrupted our tech startup's operations for months
(Read More)
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PITS Global Data Recovery Services is a trusted partner with the biggest names in the device and computer industries. This partnership shows that our security and work methods meet industry rules. We are known for our clear way of recovering data and our skill in retrieving data from really tough situations.