Questions & Answers About Data Recovery
PITS Global Data Recovery provides various data recovery services for all data loss scenarios. All our customers, at least, asked a single question about our services. We summarized all these questions and prepared the most frequently asked questions together with their answer for you.
You can find the most common questions asked by our customers about data recovery services.
How does the data recovery process work?
The data recovery process starts with a standard evaluation process. The process generally takes up to 24 hours, and it is entirely free of charge. Our data recovery specialists will examine failed data storage media to understand the damage level and the recoverability of your data. After the evaluation process, you will receive a detailed technical evaluation result, service quote, and estimated service duration.
We will need your confirmation to proceed with the data recovery services. If you do not accept the service quote for any reason, we will return your device to you for free. You will not even pay a penny.
If you accept the service quote, at this time, we will not request payment. Our engineers will recover your critical data in a certified clean room and arrange a remote file verification session to verify the results. You will be able to see and open your files. After ensuring that we recover your files, you will make a payment and receive a copy of your valuable data in a brand new hard disk drive.
How much does the evaluation service cost?
The standard evaluation process is entirely free of charge and lasts up to 24 hours. If your case is an emergency or time-sensitive, you can select the expedited evaluation process, which costs $199 and last up to 8 hours.
Do you offer free shipping services?
We offer two-way standard free shipping services to all our customers. If you decide to ship your device to our lab for a free evaluation, we will provide a free shipping label just after data recovery case submission.
The services that we offer include:
What is the average turnaround duration for data recovery services?
We offer economy, standard, priority, and emergency data recovery service plans to our customers. The main difference between these service plans is the duration of the recovery process. See below the average data recovery duration for each service plan:
1. Economy Service – 3-4 weeks
2. Standard Service – 1-2 weeks
3. Priority Service – 3-5 days
4. Emergency Service – 24-48 hours
How much does the data recovery service cost?
We do not offer fixed-rate data recovery services. Many factors are affecting the cost of data recovery services. Some of them are:
- service plans – how fast you want to receive your data, estimated engineer time required for a case
- the cost of spare parts needed for the recovery process
- the size of the recovered data
- encryption applied to the customer data
- other technical challenges
We offer a free evaluation and free shipping services to know the resources required to recover your case successfully. Afterward, we can accurately provide a service quote based on actual costs.
How will you deliver my data to me?
Once you verify the recovered data and make a payment, we will deliver your data either in a brand new hard drive or upload data to a secure cloud to share a link to download the data.
Generally, we keep a copy of your data in our servers for up to 2 weeks to ensure you receive the data successfully before destroying the copy from our servers. Once you receive a copy of your data, you should notify us about successful delivery. Then, we will immediately annul your data stored on our servers.
What is your data recovery success rate?
We maintain a 99% success rate from data storage devices that were not tampered with by any other data recovery company or individuals.
All our engineers are experienced and certified in data recovery services. Our data recovery labs have the latest precision microscope, data recovery tools, and ISO Class 10 Cleanroom facilities, which help deliver the maximum data recovery results.