At PITS Global Data Recovery Services, we strive to deliver exceptional customer service. That is why we design and optimize all the processes and procedures to serve the customer better. We published all terms and conditions on our website to ensure transparency and fairness.
The data recovery process we run is secure and straightforward. Every customer will have a clear understanding of the recovery services they get. Customer satisfaction is paramount, so we do not surprise our customers and do not pass the borders of the agreed terms and conditions.
The goal of PITS Global Data Recovery Services is to make clients’ failure situations manageable and solve them professionally.
Request for Help
Customers call us or submit online forms on the website to request data recovery services. One of the account managers assigned to talk to the customer and explain the process details. We try our best to give detailed information about our services and what to expect from us.
Storage Media Delivery
PITS Global Data Recovery Services provides secure shipping services to all the customers to ship their storage media to the data recovery lab. Once we register a data recovery case for our customer, we send a PDF shipping to the customer email address. Customers should pack storage medias using bubble wrap to protect them from any potential transportation damage and then use the shipping label to send the package to our lab.
Pickup Services
If a customer does not have time and the possibility to go to a nearby postal office and ship the package, we can arrange a pickup service. Once we arrange a pickup service, we will inform our customer about the pickup time. The customer is responsible for data storage packaging.
Drop-Off Locations
We have many drop-off locations in the US. Once we register a data recovery and provide case numbers to a customer by email, clients can find a nearby office to drop-off the storage media. The customer is responsible for packing the hard drive before leaving the media.
Evaluation Process
Once we receive data storage media, the packaging team will immediately notify the customer about the successful receipt. We will start the technical evaluation to analyze the data loss scenario and understand its complexity. The process is complete risk-free for all data storage devices. An evaluation process may last up to two business days. For exceptional cases, in situations where we need more time for the examination, the customer will receive a written and verbal notification.
Additional Charges
There is a $199 non-refundable evaluation fee for the hard drives that have previously tampered with or lost their hermetic seals. This payment is upfront and non-refundable.
Service Quote
After the evaluation process is complete, we provide detailed information about the cause of the failure, the chance of data recovery, the duration of the recovery process, and service charges. You will need to decide on whether to proceed with the data recovery process or cancel the case.
If you cancel the case for any reason, we will return your hard drive to you. We will not charge you for the costs associated with the evaluation and shipping services.
Service Options We Offer
Authorization of the Data Recovery Process
If the customer accepts the service charge and terms stated in the service quote, we will send you a signature request for docusign.com to sign the service quote and submit credit card information to authorize the data recovery process.
Successful Recovery
After a successful recovery, we will arrange a remote TeamViewer session to see and verify the recovered files. You will be able to see your files and check them one by one if it is necessary. After the verification, we will charge your card to release the recovered data.
Data Delivery Options for Recovered Data
We will not release your data until you have paid for the services and related costs. There are two options to deliver the data to you:
- We will provide a secure cloud access link to download within thirty days if the data size does not exceed 20GB.
- We may also return the recovered data to you on a brand-new external hard drive.
Once you receive a copy of the recovered data and confirm the success receipt, we will destroy the data stored on our servers and shred the original hard drive.
Frequently Asked Questions
How does the data recovery process work?
The data recovery process typically involves several stages to retrieve lost or damaged data from storage devices. Here’s a breakdown of the steps involved:
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Assessment: The data recovery service provider evaluates the situation by examining the storage device and determining the cause of data loss or inaccessibility.
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Device Repair (if necessary): If the storage device has physical damage, it may require repairs before data recovery can begin. Skilled technicians perform necessary repairs using specialized equipment and techniques.
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Creating Disk Images: Once the device is stable, a disk imaging process is performed. This involves creating a sector-by-sector copy or image of the entire storage device. The copy helps to protect the original data and ensures that the recovery process doesn’t cause further damage.
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Data Extraction: Using advanced data recovery software and tools, the technicians work on the disk image to extract the lost or damaged data. They employ various techniques to identify and recover the data, including file system reconstruction, searching for file signatures, and accessing data fragments.
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Data Restoration: After successfully recovering the data, the technicians verify its integrity and begin the restoration process. They may repair corrupted files, reassemble fragmented data, or reconstruct the file structure to ensure a usable outcome.
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Delivery of Recovered Data: The recovered data is then transferred to a new storage medium, such as an external hard drive or a cloud storage platform. The service provider delivers the restored data to the client, ensuring its privacy and security throughout the process.
Is data recovery always successful?
While data recovery services aim for a high success rate, there are situations where data recovery may not be possible. Factors such as severe physical damage, extensive overwriting of data, or extreme corruption can significantly reduce the chances of successful recovery. However, skilled technicians employ specialized tools and techniques to maximize the chances of successful data retrieval.
Can data recovery compromise my privacy?
PITS Global Data Recovery Services prioritizes customer privacy and employ stringent security measures to protect your data.
How do I send my storage device to PITS Global for data recovery?
Once you decide to proceed with our data recovery services, our customer support team will provide you with detailed instructions on how to safely package and ship your storage device to our secure facility.
What is the estimated turnaround time for data recovery?
The turnaround time for data recovery can vary depending on the complexity of the data loss scenario, the type of storage device, and the extent of damage. At PITS Global, we strive to provide prompt and efficient services. In many cases, we can provide an initial evaluation and quote within 24-48 hours of receiving your storage device. The actual recovery process typically takes a few days to a couple of weeks, depending on the specific circumstances.