Losing valuable data can be an incredibly stressful and overwhelming trouble. The thought of losing important files, photos, or documents can cause anxiety and uncertainty. That’s why it’s crucial to recognize the significance of data recovery and clearly understand the process itself. By familiarizing yourself with the stages involved, you can confidently entrust professionals with retrieving your data.

At our Data Recovery Center, we have a transparent and well-structured approach to ensure your data’s safe and efficient recovery. Our highly skilled team of experts follows a meticulous step-by-step process to ensure the utmost care and precision in every stage of the recovery journey. Let’s explore our detailed recovery process together.


Request Help

You can easily submit your request to our website to initiate the data recovery process. With this convenient and easy-to-use choice, you can effortlessly provide all the essential information about your data recovery requirements. Once you submit the form, our dedicated team will swiftly assess your details and reach out to you with the next steps. We are devoted to delivering prompt and effective assistance to guide you through recovering your data.

When getting in touch with us, kindly ensure that you give us a detailed explanation of the problem or data loss situation you are experiencing. The more information you can provide, the easier it is for us to understand and assist you effectively. Be assured that we maintain strict confidentiality for all information shared.

Start Your Data Recovery

At PITS Global Data Recovery Services, we have a team of expert technicians who specialize in retrieving data from different types of hard drives. They have a lot of experience and know how to handle various brands and models.

To make sure we retrieve your data quickly and effectively, we use the latest tools and technologies. These tools are always being updated to keep up with changes in storage devices. 

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Sending Device

Once you choose your preferred service type, we will give you a free shipping label. This removes the inconvenience of arranging shipping and guarantees the safe transportation of your device to our lab. You must securely pack your device in a box and attach the provided shipping label. It is crucial to ensure proper packaging to avoid any additional damage during transit.

After the package is safely delivered to our state-of-the-art data recovery lab, our team will promptly email you to confirm the receipt. Your valuable device will be carefully stored in a secure and controlled environment, ensuring maximum protection, until it undergoes a thorough evaluation by our expert technicians.


Evaluation and Diagnosis

During the evaluation and diagnosis process, our technicians will inspect your device entirely to identify the reason behind the data loss. We use cutting-edge equipment and advanced techniques to assess the extent of damage to your device and deliver a precise evaluation of the recoverable data.

In this phase, we will provide a definite price quotation for the data recovery service. If you decide to proceed with the recovery, we will proceed with the data recovery procedure. If you choose not to continue with our service, we will be more than happy to facilitate the return of your device, ensuring a seamless and hassle-free experience for you.


Data Recovery

Once we have received your approval, our dedicated team of experts will start the data recovery process. Drawing upon our extensive experience and expertise, we will employ a comprehensive suite of specialized hardware and software tools tailored to the specific details of your case. With meticulous attention to detail, we will try to retrieve your valuable data that may have been lost or damaged.

An essential aspect of the data recovery procedure takes place within our cleanroom facility. The cleanroom is a controlled environment that adheres to rigorous regulations to minimize the presence of airborne particles, which could potentially harm the delicate components of your device.

Depending on the severity of the data loss, the recovery process can take anywhere from a few hours to several days. Our dedicated team of experts will work diligently to retrieve and restore your valuable data. Throughout this time, we’ll provide regular updates on our progress, ensuring transparency and keeping you informed every step.


Verify Data

Once the data recovery process is finished, we will arrange a remote data verification session for you. This session provides a special chance for you to confirm the recovery of your data. It is a distinctive aspect of our service that reflects our dedication to transparency and customer satisfaction.

The remote verification session holds immense value as it enables you to validate the quality and significance of the retrieved data before completing the recovery procedure.

You can remotely connect to a secure and encrypted platform to access a well-arranged inventory of your recovered files. This is not a commonly offered service in the data recovery industry, but it is one of the numerous ways we prioritize your peace of mind during recovery.


Data Delivery

After confirming the retrieved data, we will incorporate it into a suitable medium of your choosing. This may include a new hard drive or a cloud storage service with a capacity of up to 20GB.

We will transfer your retrieved data to a fresh hard drive by choosing the new hard drive option for data integration. To guarantee the safety and security of your data during transportation, we will employ advanced data encryption methods.

This encryption converts your data into code to prevent unauthorized access. We understand the importance of your data security. Therefore, we take this extra step to give you the peace of mind you deserve. The encrypted hard drive will then be securely packaged and shipped to you, ready for you to decrypt and start accessing and using your recovered data.

We are committed to being transparent and professional throughout the entire process, from the initial interaction to diagnostics and recovery, and to securely integrating your data into the storage device of your choice. Our ultimate goal is to ensure customer satisfaction.

Our team remains dedicated regardless of whether you choose the free, standard, or expedited service. We acknowledge the uniqueness of each case and draw upon our extensive field experience to offer tailored solutions for your data loss issues. We genuinely hope you never encounter data loss, but if you do, you can rely on our team to surpass expectations and retrieve your valuable data.

Frequently Asked Questions

The data recovery process typically involves several stages to retrieve lost or damaged data from storage devices. Here’s a breakdown of the steps involved:

  1. Assessment: The data recovery service provider evaluates the situation by examining the storage device and determining the cause of data loss or inaccessibility.

  2. Device Repair (if necessary): If the storage device has physical damage, it may require repairs before data recovery can begin. Skilled technicians perform necessary repairs using specialized equipment and techniques.

  3. Creating Disk Images: Once the device is stable, a disk imaging process is performed. This involves creating a sector-by-sector copy or image of the entire storage device. The copy helps to protect the original data and ensures that the recovery process doesn’t cause further damage.

  4. Data Extraction: Using advanced data recovery software and tools, the technicians work on the disk image to extract the lost or damaged data. They employ various techniques to identify and recover the data, including file system reconstruction, searching for file signatures, and accessing data fragments.

  5. Data Restoration: After successfully recovering the data, the technicians verify its integrity and begin the restoration process. They may repair corrupted files, reassemble fragmented data, or reconstruct the file structure to ensure a usable outcome.

  6. Delivery of Recovered Data: The recovered data is then transferred to a new storage medium, such as an external hard drive or a cloud storage platform. The service provider delivers the restored data to the client, ensuring its privacy and security throughout the process.

While data recovery services aim for a high success rate, there are situations where data recovery may not be possible. Factors such as severe physical damage, extensive overwriting of data, or extreme corruption can significantly reduce the chances of successful recovery. However, skilled technicians employ specialized tools and techniques to maximize the chances of successful data retrieval.

PITS Global Data Recovery Services prioritizes customer privacy and employ stringent security measures to protect your data.

Once you decide to proceed with our data recovery services, our customer support team will provide you with detailed instructions on how to safely package and ship your storage device to our secure facility.

The turnaround time for data recovery can vary depending on the complexity of the data loss scenario, the type of storage device, and the extent of damage. At PITS Global, we strive to provide prompt and efficient services. In many cases, we can provide an initial evaluation and quote within 24-48 hours of receiving your storage device. The actual recovery process typically takes a few days to a couple of weeks, depending on the specific circumstances.

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Data Recovery Reviews
Average rating 4.9
This company is rated 4.9 out of 5.0 based on 6215 review(s)
Avatar of Matthew Leal
Matthew Leal
Apr 18, 2024
My data was successfully recovered! I'm so happy with this service. Emma was an excellent customer service rep and helped me through the account verification process with ease. Thanks so much!
Apr 18, 2024
To be honest, I am super happy and satisfied with the delivered service by PITS Global. I have met so many people and read reviews of many others with their amazing experience at PITS. Firstly, I had ... a nice chat with my account manager, John, before shipping them the device. He even sent me a prepaid shipping label for my 4TB WD blue HDD)) Happy to say, I shipped then the device very next day and waited for ny evaluation results. So after 3 days, they sent me an email with the quote and a whole explanation of my hdd’s problem, so I can have a better understanding of their service. The pricing was fair and I decided to move with the standard procedure. Fast forward, after couple days, I got a call from Filip for the verification session. The final results were not what I expected because PITS could get ALL of my data without a missing file. These folks are the real professionals in their field and I am super blessed that I had a chance to work with them. High five for excellent results!)
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Apr 17, 2024
My data was fully recovered, I am very pleased
Avatar of Iorvor Daniel
Iorvor Daniel
Apr 17, 2024
Huge thanks to Eric and all of the engineers that work at PITS. These guys could recover 2TB of my data from corrupted Seagate HDD. Before shipping them my device, I had a talk with many other ... companies but the PITS grabbed my attention, so we moved forward with them. They truly ARE the professionals!
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Avatar of Kimberly Zamora
Kimberly Zamora
Apr 16, 2024
I have been using my brother's 2TB WD HDD for a while but last month when It was connected to my laptop, we had a power surge which affected the device. I knew that he will be furious if he finds out, ... so I needed to move quick. A whilee ago, I already had a talk with PITS but never used them, so I believe this was the time. I explained them the situation, shipped the device, approved the recovery process and just waited, just waited.....But thankfully within only few days, Filip called me that they recovered everything, so it's time for a verification session. I jumped on my computer, had to see all of the files like nothing happened to the drive and approved the same second. Thanks to PITS, my brother never found out, so I am incredibly thankful for the job they have done
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Doug Kellogg
Apr 16, 2024
During a routine system update, our office’s 24TB RAID 6 array with operational data experienced a catastrophic failure. Thankfully, PITS Global Data Recovery in Los Angeles was recommended by a ... fellow technician. We had a good talk with Eric and moved forward to the recovery process after receiving our evaluation results. I personally was in constant in touch with them because of my stressful situation but they were incredibly professional and never let me down during any of our calls. I am putting 5 stars for their communication and another 5 stars for the successful recovery of the data. Losing this data could have definitely disrupted our tech startup's operations for months
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PITS Global Data Recovery Services is a trusted partner with the biggest names in the device and computer industries. This partnership shows that our security and work methods meet industry rules. We are known for our clear way of recovering data and our skill in retrieving data from really tough situations.