PITS Global Data Recovery Services restores files from hard drives lost due to mechanical failure in specialized facilities using state-of-the-art tools. Our experts have thousands of successful cases on their accounts and are able to recover data from various data storage devices with different types of failures.

More Data Recovery Services We Provide:

The PITS Global Data Recovery Services team understands the importance of time in a failure situation. To provide our excellent services to our customers as soon as possible, we expand the network of facilities. 

With our 50+ locations throughout the country, customers do not have to look for a reliable data recovery company nearby. Just send the device to one of our facilities, and we will help you.

To get more information about our local offices and drop-off points in your state and city, view this page, or call our customer service line.

Mechanical Failure on a Hard Drive

Mechanical failure occurs when a hard drive’s movable parts stop working due to various reasons. This type of failure only occurs on hard disk drives and not solid-state drives, as SSDs, unlike HDDs, do not have moving parts.

Causes of Hard Drive Mechanical Failure

Environmental Factors

The computer's operating environment directly affects your HDD's functionality. Insufficient ventilation can lead to permanent controller board damage.

Excessive vibrations

Any short vibrations can shock the positions of
the read/write heads,
causing complete data loss.

Power Surges

Irregular power supply, power failures, and electrical power bursts will damage your hard drive. Unexpected electrical shocks lead to hard drive failure.


Excessive heat causes the mechanical actuator arm of the HDD to get damaged, leading to severe issues as complete data loss.

However, whatever caused the failure, the device has to be reviewed by professionals. Hard drives have a complicated and tricky infrastructure, so only engineers with years of experience can handle them. 

Our specialists regularly attend qualification courses and obtain certificates. This way, we can guarantee clients that whatever type, brand, or model of hard drive failed, we can work with it.

Brands of Hard Drives We Recover Data from:

hp recovery services

Failure and data loss can be stressful, but in this kind of situation, people should take appropriate steps not to worsen the problem. 

What to Do When Facing Hard Drive Mechanical Failure?

A failure is an unexpected event, which can happen anytime, anywhere. Collapse often does not have any prerequisites, and sometimes, users do not even notice that something is wrong. To avoid the situation when you face a mechanical failure and do not see it, you should be familiar with common symptoms.

Data Recovery from Hard Drive with Platter Damage

Common Signs of Mechanical Failure

  • Strange Noises. If your HDD makes strange sounds while in operation, it means something is wrong with your hard disk. Sounds include clicking, grinding, whirring, beeping, and others.
  • Burning Smell. The smell from your hard drive is a clear sign that something is not right with it. If you encounter this failure symptom, ensure your device is unplugged and contact us.
  • Unrecognized Hard Drive. If your laptop or desktop does not recognize your device or the drive does not mount, it is time for a data recovery expert to inspect the storage.
  • Missing Folders and Files. If your hard drive is facing any difficulties, it will not read or write data well, leading to corrupted files. Finding the folders and documents on your hard drive missing or corrupted is a clear symptom of mechanical failure.
  • Slow Performance. If your computer is excessively slow, this indicates damage to either the heads or spindle motor of your hard drive, generally speaking, mechanical failure.

Signs of mechanical hard drive failure can vary based on the components’ degree of issues and lead to various collapse reasons. But whatever caused the malfunction, the device has to be reviewed by professional data recovery engineers.

Many people try to fix the drive themselves to save time, money, and other resources. There are many repair tools and free online data recovery programs on the Internet to help them with it. However, this approach is not suitable for these sensitive devices. 

When you notice any of the signs mentioned above, power down the drive immediately; continuing to use the device in such a condition will not bring anything good.

It is also important not to repair or restore data yourself, especially if you have no experience in this field. Help your device by contacting a skilled data recovery company.

Why Choose Our Services?

PITS Global Data Recovery Services earned a reputation as a reliable services provider. We keep up with the time and regularly develop our file restoration and repair techniques. 

Moreover, we constantly renew our equipment and tools. Hence, with our state-of-the-art facilities, including Class 10 ISO Certified Cleanroom and advanced recovery technologies, we provide our clients with a 99% success rate

Other Benefits Of Working with Us:

24/7 Emergency Service Availability

So if you're facing a data loss situation, don't hesitate to contact us. Our 24/7 data recovery services are available to you, 365 days a year. Let us help you recover your precious data today.

Over 50 Locations Across the US

We offer data recovery services from over 50 locations across the US. This means that no matter where you are located, you can access our services and get the support you need to recover the data.

Certified Data Recovery Laboratories.

So if you're facing a data loss situation, look no further. With our certified data recovery labs and 99% success rate, we are confident that we can recover your precious data and get you back on track.

ISO Certified Class 10 Cleanroom

Our engineers work in a controlled environment to ensure the safety of your device. We recover data in ISO Certified Class 10 Cleanroom and achieve high results.

Risk-free Evaluation and Assessment

We start the recovery process with a risk-free evaluation. Our technicians estimate reasons for data loss and the level of damage. Based on it, we select the most suitable recovery strategy.

100% Customer Satisfaction Rate

With years in the data recovery industry, our company supports the highest customer satisfaction rate. We do everything to provide a positive experience for our clients.

Users store a lot of sensitive data on these devices. Hence, it is vital retrieving most of them. You should choose a professional data recovery company with years of experience to prevent permanent data loss. PITS Global Data Recovery Services is a top-level solutions provider that will help you restore all your valuable files.

To get assistance from our customers, fill out the request help form on this page, or call our support team. Our expert team is ready to help with any failure situation you are dealing with.

Frequently Asked Questions

Hard drive mechanical failure refers to a situation where the physical components of a hard drive, such as the motor, read/write heads, or spindle, experience a malfunction or damage. This can result in the inability to access or retrieve data stored on the drive.

Hard drive mechanical failures can occur due to various reasons, including physical damage from drops or impacts, manufacturing defects, wear and tear over time, power surges, excessive heat or cold, and exposure to moisture or other environmental factors.

Signs of hard drive mechanical failure may include strange clicking or grinding noises emanating from the drive, slow or inconsistent performance, frequent freezes or crashes, and the drive not being recognized by the computer. However, it’s important to note that these symptoms can also indicate other issues, so it’s advisable to consult a professional for an accurate diagnosis.

In many cases, data can be recovered from a hard drive with mechanical failure. However, the success of the recovery process depends on the extent of the damage and the actions taken. It is crucial to avoid attempting DIY repairs or using unreliable software, as these can potentially exacerbate the issue and lead to permanent data loss.

No, it is highly discouraged for non-professionals to attempt opening a hard drive in an attempt to fix the mechanical failure. Hard drives are delicate and sensitive devices that require specialized tools and a controlled environment. Opening the drive outside of a professional cleanroom can introduce further damage and make data recovery more difficult or impossible.

The recommended course of action is to contact a professional data recovery service. These experts have the necessary tools, knowledge, and cleanroom facilities to safely handle and recover data from mechanically failed hard drives. They will evaluate the situation, provide an accurate diagnosis, and employ appropriate techniques to recover your valuable data.

While some mechanical failures are inevitable due to factors beyond our control, there are measures you can take to minimize the risk. These include handling your hard drive with care, avoiding physical shocks or drops, keeping your drive in a clean and dust-free environment, using a reliable power supply, and regularly backing up your important data to external storage or cloud services.

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