PITS Global Data Recovery Services has years of experience working with Western Digital storage devices and performing top-level data recovery for failed WD external hard drives. Portable media needs an exceptional approach in case of collapse, and our experienced engineers are ready to provide it.

With dedicated clean rooms and specialized equipment, we ensure a safe and successful recovery process. We are proud to be one of the few data recovery companies that offer quick evaluation turnaround times for Western Digital hard drives. Our technicians make sure that your device is evaluated in no time and get you the results fast so you can make informed decisions regarding your data.

Only We Provide Remote File Verification

Our file verification process via remote session is integral to customer satisfaction. Unlike other companies, we are the only ones offering this unique service. Following successful data recovery, we initiate a remote session that allows our customers to peruse and check their files on their own.

Our company keeps up with the time and regularly renews data recovery equipment. In addition, our technicians constantly attend qualification courses to deal with any kind of failure. Hence, with state-of-the-art technologies and skilled specialists, we take pride in maintaining the highest success recovery rate in the industry, 99%.

Start Your Data Recovery

At PITS Global Data Recovery Services, we have a team of expert technicians who specialize in retrieving data from different types of hard drives. They have a lot of experience and know how to handle various brands and models.

To make sure we retrieve your data quickly and effectively, we use the latest tools and technologies. These tools are always being updated to keep up with changes in storage devices. 

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WD External Hard Disk Recovery

Western Digital external hard drives are excellent for secondary storage and a reliable backup solution. Portable and easy to use, WD external hard drives earned a reputation as secure and dependable devices. When WD external hard drive fails or becomes damaged, it causes a lot of trouble to its user.

Common Reasons for Hard Drives Failure:

  • Locking Spindle Motor
  • Actuator Arms Malfunction
  • Read/Write Head Failures
  • Drive’s Faulty Fans
  • Power Surge
  • Virus Attack and Malware
  • Accidental Deletion of Files
  • Water, Fire, or Other Damage

Regardless of the cause of the failure, an external hard drive malfunction is critical. These devices often store essential files, and their inaccessibility can be complicated. Our engineers have worked with thousands of Western Digital hard drives and successfully recovered data from any model of WD external storage.

What not to Do when WD External Hard Drive Fails

Western Digital external hard drive failure lead to many complications. To avoid issues caused by malfunction, people try to solve the problem themselves. Still, when trying to fix the device, users make many mistakes that can cause complete data loss. 

There are several actions to be performed to save most of your files.
  • When you notice any failure signs – slow performance, strange noises, and unusual behaviour – power down your device; disconnecting the failed storage device will prevent subsequent damage by the broken parts inside the media. So, turning off the device is one of the most critical steps after the failure occurs. 
  • It is also important not to open the drive in unspecialized facilities. By extending the device, you will not find out what is wrong. So we recommend not putting the failed device at risk just because of curiosity. 
  • Do not download and install data recovery software on a failed device. There are many file restoration tools on the Internet, but they do not guarantee successful results. Moreover, these apps can insert a virus into the drive, making lost data unrecoverable.
  • When a failure occurs, entrust a collapsed drive to the professionals. If your storage device has valuable images, videos, and documents, it is better not to take risks. Contact a professional data recovery company with years of experience for the best outcome possible. 
  • Collect as much information about the failure as it is possible. Recording unusual sounds and writing popping-up error messages will make it easier for specialists to estimate the cause of failure. These actions will sufficiently speed up the recovery process. 

Our WD External Hard Drive Case

Going through these steps will increase the chances of successfully restoring lost data. With our team of highly skilled engineers, we will safely and efficiently recover files from failed WD external hard drives and any other storage devices. Contact us at (888) 611-0737 if you have any questions regarding our data recovery process, and our customer service will answer them.

Advantages of Our WD Data Recovery 

With years in the data recovery industry, our company has earned a reputation as a reliable and secure repair and file restoration provider. We understand that confidentiality is essential for our customers who face data loss and maintain all security credentials to ensure their deleted files are safe. We also extend our set of recovery services to ensure we can help you with any device failure. 

Our company offers a risk-free evaluation for failed Western Digital devices to make this situation more manageable. If you see something wrong with your device, send it to one of our recovery labs, where we will perform expertise to determine what happened. Here, our technicians will estimate the reason for failure and level of damage. Based on the evaluation results, we will develop the most suitable recovery plan for the drive. 


Our team also cares about clients’ time, so we will immediately inform you if, for any reason, we can not retrieve lost files. In another case, our customer service representative will contact you to discuss the price quote and timing turnaround. Our company offers customers flexible service options to meet their needs, deadlines, and budgets. Fill out the request help form with all the detailed information about the failure, and our customer service representative will get back to you as soon as possible.

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Frequently Asked Questions

Data loss in Western Digital External Hard Drives can occur due to various reasons, including accidental deletion, formatting, file system corruption, physical damage, electrical issues, malware or virus attacks, and software or firmware issues.

Yes, data recovery from physically damaged Western Digital External Hard Drives is possible. However, it requires specialized equipment and expertise. Professional data recovery services have cleanroom facilities and advanced techniques to recover data from physically damaged drives. It is crucial to avoid any further attempts at DIY recovery, as it can worsen the damage and make recovery more difficult.

If your Western Digital External Hard Drive fails or stops working, follow these steps:

  • Disconnect the drive from your computer to prevent further damage.
  • Do not attempt to open the drive or perform any DIY repairs.
  • Contact a professional data recovery service provider with expertise in Western Digital drives for assessment and recovery options.
  • Provide details about the issue, symptoms, and any important information regarding the data on the drive.

The duration of the data recovery process for a Western Digital External Hard Drive depends on various factors, such as the complexity of the issue, the extent of data loss, the condition of the drive, and the chosen data recovery service provider. In general, the process can take anywhere from a few hours to several days.

The data recovery process for Western Digital External Hard Drives and WD Elements External Hard Drives is similar since both are manufactured by Western Digital. However, the internal hardware and firmware of WD Elements may differ slightly from other Western Digital models, so it’s important to choose a data recovery service provider experienced with WD Elements drives specifically.

If your WD Elements External Hard Drive is not recognized by your computer, try the following steps:

  • Check the USB connection and ensure it is properly connected.
  • Test the drive on a different computer or USB port to rule out any computer-specific issues.
  • If the drive still isn’t recognized, it could indicate a problem with the drive itself. In such cases, it is recommended to consult a professional data recovery service for further diagnosis and assistance.

The cost of data recovery for a WD Elements External Hard Drive varies depending on factors such as the extent of data loss, the complexity of the issue, and the chosen data recovery service provider. Each service provider may have different pricing structures, so it’s recommended to contact multiple providers and request a quote based on your specific situation.

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PITS Global Data Recovery Services
Average rating 4.9
This company is rated 4.9 out of 5.0 based on 6215 review(s)
Feb 3, 2024
PITS is truly professional in data recovery. Six months ago, I dropped my 2 TB external hard drive, and it stopped showing up on my computer. It has been an awful experience for me, as whoever I ... approached, no one could recover the data from it. Thankfully, I found PITS Global, and they started the recovery process immediately. John and Eric were always in touch, providing updates regarding my case. In the final results, I had my verification session, and everything was there. I could see all of my photos, videos, and files. I am super grateful and happy with the results.
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Donna Trujillo
Feb 3, 2024
PITS Global Data Recovery Services lived up to their reputation. I entrusted them with recovering data from my damaged SanDisk USB drive, and they exceeded my expectations. They kept me informed about ... every step of the process, and I never felt in the dark about the status of my data. From the moment I contacted them to the final verification session, their focus on customer satisfaction was evident. Eric addressed all my concerns and went the extra mile. I got all my data back, and from now on, PITS is my go-to recommendation for anyone facing data loss challenges.
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James Gaines
Feb 1, 2024
Working with PITS Global Data Recovery Services was a great experience. Engagement was always high, honest, and worthy. With so many people claiming they can retrieve lost data without knowing if ... they're actually capable of doing so, PITS delivered the confidence that my data was in the best hands possible!
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samuel newton
Jan 31, 2024
I had been searching for a data recovery company for a while and finally found PITS. With many positive reviews, I decided to choose them. My 5TB Hard Drive contained crucial business and governmental ... documents. After talking to PITS, I understood that this was the right place and they could recover all of my data. As expected, within only a few days, I was looking at documents that I couldn't access before through their verification session. They were fast, reliable, and, most importantly, got me all my data back
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Ana Vargas
Jan 26, 2024
I was really worried when my external drive with important work files got messed up. I contacted PITS Global for help. Even though I had lots of files, John and the team understood how urgent it was. ... In just a few days, they showed me all my files, and I was shocked since they got everything back! Hundreds of my Excel, Word, and PowerPoint files were there and I could check each of the file during the verification session. Afterwards they transferred everything to a brand new 4TB external drive, so I can have an easy access to all of the data. Received the drive yesterday and am super happy with PITS. They did a fantastic job
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Yajaira Guerrero
Jan 23, 2024
I've been using my 1TB SD card since I started taking photos as a hobby. By now, I've collected over ten thousand photos of my journeys. Everything seemed fine with the card until my computer stopped ... recognizing it, which was weird because it was never an issue to begin with. In regards to that, I immediately sent it to PITS since they have successfully recovered my drives previously. Eric quickly opened a case for me, and we started the recovery process. Within a week, I got all my photos back, and I didn't expect anything less from them since these guys are the best in their field. Communication was on point, service was fast, and most importantly, I got all my data back
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PITS Global Data Recovery Services is a trusted partner with the biggest names in the device and computer industries. This partnership shows that our security and work methods meet industry rules. We are known for our clear way of recovering data and our skill in retrieving data from really tough situations.