At PITS Data Recovery, we are committed to delivering customer satisfaction and exceptional services. For our EU customers with concerns or issues, we offer various resolution options.

Contact Us

If you have a complaint or need assistance, please reach out to our support team directly at:

We are dedicated to resolving your issue quickly and effectively.

Alternative Dispute Resolution (ADR)

EU customers have the option to resolve disputes through Alternative Dispute Resolution (ADR). This method is generally faster, less formal, and more cost-effective than traditional court proceedings. ADR includes mediation, conciliation, and arbitration.

Online Dispute Resolution (ODR) Platform

The EU’s Online Dispute Resolution (ODR) platform is also available for settling disputes. Administered by the European Commission, this official website facilitates out-of-court conflict resolution for consumers and traders.

To access the ODR platform, please visit

How to Use the ODR Platform

  1. Go to the ODR platform:
  2. Select your language: The platform is accessible in all official EU languages.
  3. Fill out the complaint form: Provide details about your issue along with your contact information.
  4. Submit your complaint: The platform will alert us to your complaint, and we will address it promptly to resolve the issue.

Your Rights

Under EU law, you are entitled to seek redress if you are treated unfairly or if our services fall short of your expectations. For more comprehensive information on your consumer rights, please visit the European Commission’s consumer rights page: Consumer Rights and Complaints.

At PITS Data Recovery, we prioritize our customers and are committed to delivering exceptional service. If you have any questions or require further assistance, please feel free to contact us.