FUJITSU PRIMERGY RX2540 M5 Server Recovery

Relying on high-quality servers is crucial for any business that deals with data processing or storage. The FUJITSU PRIMERGY RX2540 M5 server is a popular choice among companies due to its reliability and performance. However, even the most reliable servers can experience issues over time.

In this case study, we will discuss our recent customer’s situation in which a FUJITSU PRIMERGY RX2540 M5 server stopped working and the steps taken to resolve the issue. Let’s take a closer look at what happened and how we recovered data within a short period.

How Did Fujitsu Primergy Server Fail?

A mid-size medical clinic in Orlando experienced significant disruption to its day-to-day operations when its primary server, the FUJITSU PRIMERGY RX2540 M5, suddenly stopped working.

The clinic relied heavily on this server for storing and managing patient data, scheduling appointments, and other critical tasks. They had been using the server for their electronic medical records (EMR) system, an essential part of their operations, for over two years without any major issues until this incident. Failure of this server meant that the clinic could not access patient information, schedule appointments, or perform other crucial tasks.

The urgency of data accessibility and protection is vital when dealing with sensitive patient information, as it can have a direct impact on the quality of care provided to patients. The clinic immediately contacted their IT support team for assistance.

Upon inspection, the IT support team discovered that the server’s RAID 6 configuration had experienced simultaneous drive failures. However, their expertise was not enough to recover the data, especially given the complexity of the failure.

The IT support team searched for emergency data recovery services and found ours. As we specialize in data recovery for enterprise-level hardware, they contacted us immediately and shipped the server to our facilities for evaluation.

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Evaluation Process of the Fujitsu Server

Our team of data recovery experts quickly assessed the situation and determined that a simultaneous drive failure caused the failure. In RAID 6 configuration, two drives can fail without affecting the system’s overall functionality. Unfortunately, in this case, three 2TB SAS drives had failed simultaneously, making the data inaccessible.

FUJITSU PRIMERGY RX2540 M5 Server RAID 6 Recovery

We provided a detailed price quote to the medical clinic for our data recovery services, including the cost of replacement drives and labor. The clinic’s IT support team promptly forwarded it to their management for approval.

After careful consideration, the management approved our price quote as they understood the urgency and severity of the situation. 

The clinic’s operations were heavily dependent on this server, and any further delay could have resulted in significant losses.

Data Recovery Process of FUJITSU PRIMERGY RX2540 M5

Our team of experts quickly got to work on the data recovery process. We started by identifying the reason for the hard drives’ failure. Upon inspection, we found that the failed drives had experienced a mechanical failure in the read/write heads, making it impossible to access the data.

The head replacement process for the drives is not easy, as it requires specialized tools and a dust-free environment. Our state-of-the-art cleanroom facilities allowed our experts to safely replace the read/write heads without causing any further damage to the drives.

Once we replaced the damaged heads, we used our proprietary software and techniques to extract the data from the drives. We copied all the data to a new set of drives and thoroughly tested them to ensure the data’s integrity.

After extracting data from failed drives, we also conducted a thorough analysis of the remaining drives in the RAID array to identify potential issues that could lead to future failures. 

Hard Drive Physically Damaged Head Assembly

Our team successfully reconstructed the RAID array and ensured that the server was up and running with minimal downtime.

As part of our data recovery process, we offer our clients the option to remotely verify their recovered files before shipping them back to them. Their IT support team was able to access the recovered data remotely and confirm its integrity.


Thanks to our team’s swift and efficient data recovery process, the medical clinic was able to get back up and running with minimal downtime. They were impressed by the level of expertise and professionalism displayed by our team throughout the entire process.

Our services not only helped them recover their critical data but also gave them valuable insights into the health of their server. We recommended implementing a backup and disaster recovery plan to prevent such incidents in the future.

We understand the urgency and importance of data recovery for businesses, especially for those dealing with sensitive information like healthcare facilities. Our experienced team and state-of-the-art facilities allow us to provide reliable server data recovery services to our clients. If you ever encounter a similar situation, do not hesitate to contact us for prompt and efficient assistance.

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Frequently Asked Questions

First, try to identify any obvious signs of failure, such as alert sounds, error messages, or hardware malfunctions. Do not attempt to restart the server multiple times as this can exacerbate the problem. It’s crucial to contact your IT support team immediately to diagnose the issue.

While RAID 6 allows for the failure of up to two drives without data loss, recovery is still possible with more than two failed drives, albeit more complex and requiring expert intervention. Contact a professional data recovery service specializing in enterprise-level hardware as soon as possible.

The time frame for data recovery can vary significantly based on the extent of the damage and the complexity of the recovery process. However, expedited services are available for urgent cases, which can reduce the turnaround time considerably.

The best way to recover data from a Fujitsu Primergy Server is to contact a professional data recovery service with expertise in enterprise-level hardware. Attempting to recover data oneself can cause further damage and lead to permanent data loss.

Yes, it is possible to recover data from failed Fujitsu Primergy Server drives with specialized equipment and techniques. It is crucial to avoid attempting DIY data recovery methods as they can cause further damage and decrease the chances of successful recovery. Contacting a professional data recovery service is the best approach for successful data recovery.