Drobo 5N2 NAS Recovery

This case study explores the data recovery process from a Drobo 5N2 5 Bay NAS device that suffered physical damage. Our client, a father, has been using the device to store important videos and pictures of his children for the last 25 years. However, an unexpected drop caused significant damage to the device, and our client could not access any data. Let’s take a closer look at the reason for the failure and how our team of experts recovered the important data for our client.

Background of the Dropped Drobo 5N2

Recently, a customer from Florida dropped his Drobo 5n2 NAS device from his desk. After the fall, the drives started blinking red. The customer was devastated. Because the Drobo NAS contained precious memories of his children over the last 25 years, including videos and pictures.

Blinking red lights on a Drobo NAS typically indicates a failure, a common issue faced by many Drobo users. In this case, the fall caused physical damage to the drives. However, the customer was hopeful that the data could still be recovered.

He began searching online for a data recovery service provider to help him retrieve his important family data. After researching and reviewing different options, the customer chose our lab to evaluate and recover his Drobo 5N2 NAS.

After submitting the form on our website, the customer support team contacted him. They discussed the details of his case and provided him with a quote for the evaluation process. The customer agreed to proceed and securely shipped his Drobo NAS to our lab.

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Evaluation Process of Drobo 5n2 5 Bay NAS

Upon receiving the device, our team began the evaluation process. We carefully inspected the physical condition of each drive and found that they had suffered significant damage from the fall. There were bad sectors and reading issues on the drives, making it impossible for the system to access the data.

We provided the customer with a detailed damage report based on the evaluation. We also presented an affordable price quote for the recovery service. The customer approved our proposal, and we proceeded with the data recovery process.

Data Recovery of Blinking Red Drobo 5n2 NAS

The data recovery process for the Drobo 5N2 NAS was intricate due to the physical damage inflicted by the drop, particularly the bad sectors and reading issues on the drives. Our first step involved using specialized hardware-imaging tools designed to clone the drives sector by sector.

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Once the drives were cloned, our team set to work on reconstructing the data structure. Drobo uses a proprietary BeyondRAID technology, making the process more challenging than standard RAID systems. However, our expertise and previous experiences with Drobo devices enabled us to successfully understand and rebuild the unique file system.

After reconstructing the data structure, we initiated a thorough scan to recover the files. Despite the extensive bad sectors, our advanced recovery algorithms recovered videos and pictures of the client’s children. The recovered data was then carefully organized and transferred to new hard drives. 

Our team took the extra step to rebuild the Drobo 5N2 NAS. We replaced the damaged drives with new ones and ensured the device was in perfect working condition before returning it to the customer.

Remote Customer File Verification Session

We arranged a remote verification session with the client. The customer checked the recovered files during the session to verify their completeness. After thoroughly checking the files, the customer was delighted that all his important data had been successfully recovered. He expressed his gratitude for our timely and efficient recovery service.


The successful recovery of this Drobo 5N2 NAS device highlights our expertise in handling complex data recovery cases. Our team’s technical knowledge and experience, combined with advanced technology and tools, enabled us to overcome the challenges posed by physical damage and proprietary file systems. We are committed to assisting our customers recover their valuable data, no matter how severe the situation may seem.

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FAQ About Dropped Drobo 5N2 NAS Recovery

Red blinking lights on a Drobo 5N2 indicate a serious issue, often related to drive failure or other hardware problems. Immediately stop using the device to prevent further data loss, and contact a professional data recovery service as soon as possible.

Yes, data can often be recovered despite physical damage. However, success depends on the extent of the damage and the expertise of the chosen service.

The recovery time can vary depending on the severity of the damage and the complexity of the recovery process. Typically, it takes anywhere from a few days to several weeks. Your data recovery service should provide an accurate estimate after the initial evaluation.

Yes, professional data recovery services can recover specific file types, including photos and videos. It’s important to communicate your most critical data to the recovery team to prioritize those files.

The cost of data recovery can change widely based on the damage’s severity, the data volume, and the recovery process’s complexity. A professional data recovery service will provide you with a quote after evaluating your device.